WebbStone Ltd

1. Terms of Service

Welcome to the WebbStone website (the "Site"), operated by WebbStone Ltd ("we", "us", "our"). By accessing or using our website, or contacting us to request a quote or consultation, you agree to be bound by these Terms of Service. If you do not agree, you must not use our website or services.

1.1 Company Information

WebbStone Ltd is a registered company in England and Wales under Company Number 09344355. Our contact details are as follows:

1.2 Scope of Services

We provide eco-friendly surfacing solutions across the South-West of the UK, specialising in premium FlexiPave installations, custom resin-bound surfacing, tree pits, safety surfacing, and professional paving consultations. The material on our website is provided for general information and marketing purposes only and does not constitute a binding contract or professional advice until a formal project agreement is made directly with us.

1.3 Acceptable Use & Intellectual Property

All intellectual property rights in the design, text, graphics, and other materials on our website are owned by or licensed to WebbStone Ltd. You may view our pages for your personal, non-commercial use only. You must not:

• Use our website in any way that is unlawful, fraudulent, or harmful.
• Copy, reproduce, modify, or distribute any proprietary images, project photos, or written content without our explicit prior written consent.
• Introduce any malware, trojan horses, worms, or other malicious technology to the Site.

1.4 Limitation of Liability

While we endeavour to ensure all details on the site are accurate, we make no warranties of any kind regarding the completeness, reliability, or availability of the website information. To the maximum extent permitted by UK law, WebbStone Ltd shall not be liable for any indirect, incidental, or consequential damages resulting from your use of, or inability to use, this website.

1.5 Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

2. Privacy Policy

This Privacy Policy explains how WebbStone Ltd collects, uses, processes, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are committed to protecting your privacy and ensuring transparency in all our processing activities.

2.1 This Website Does Not Collect Data Directly

Our website is a static, informational site: it contains no forms, no user accounts, and no analytics or tracking scripts. We do not knowingly collect, store, or process any personal data through your use of this website itself. The only way we receive your personal data is if you choose to contact us directly — by phone or by email — to request a quote or consultation.

2.2 Personal Data We Collect When You Contact Us

When you call or email us directly, we may collect and process the following categories of personal data:

• Identity Data: Your name.
• Contact Data: Your email address, telephone number, and project or billing address (including postcode), where you provide these to us.
• Project Data: Details of the surfacing project you wish to discuss, including any photos or site information you choose to share with us.

2.3 Legal Basis for Processing

Under UK GDPR, we only process your personal data where we have a valid legal basis:

• Performance of a Contract: To prepare quotes, arrange site surveys, and deliver our eco-friendly surfacing services once you engage us.
• Consent: Where you separately agree to receive marketing communications from us. You may withdraw this consent at any time by contacting us.
• Legitimate Interests: To respond efficiently to enquiries and manage our client relationships.
• Legal Obligation: For financial accounting, tax purposes, or to comply with statutory UK regulatory requirements.

2.4 Data Retention

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Typically, contract and customer history data is retained for 6 years following the completion of a project, in compliance with UK tax laws.

2.5 Data Security

We have implemented appropriate organisational and technical measures to protect your personal data from accidental loss, unauthorised access, alteration, or disclosure. We limit access to your personal data to those within our business who have a legitimate need to know it, and we do not sell or share your data with third parties for their own marketing purposes.

2.6 Your Rights under UK GDPR

As a UK resident, you hold the following rights regarding your personal data:

1. Right of Access: You can request a copy of the personal data we hold about you.
2. Right to Rectification: You can ask us to correct or complete any inaccurate or incomplete personal data.
3. Right to Erasure ("Right to be Forgotten"): You can request that we delete your data under certain circumstances (e.g., if it is no longer necessary for the original purpose).
4. Right to Restrict Processing: You can request that we temporarily suspend processing your data.
5. Right to Data Portability: You can request a copy of your personal data in a structured, commonly used machine-readable format.
6. Right to Object: You can object to our processing of your data, particularly for direct marketing.
7. Right to Withdraw Consent: Where processing is based on consent, you may withdraw this at any time.

To exercise any of these rights, please email us directly at mail@webbstone.co.uk. We will respond to all legitimate requests within one calendar month.

2.7 Cookies & Third-Party Content

This website does not use cookies, analytics, or any tracking technology, and does not store any data in your browser. The only external resource loaded by this site is an icon font kit served from Font Awesome's content delivery network, which is necessary for the site's icons to display; standard connection information (such as your IP address) is inherent to any request made to a third-party server, but no cookies are set by our website in doing so. Our web hosting provider may keep standard server access logs (e.g., IP address, request timestamp) for a limited period for security and operational purposes, as is standard practice for any website.

2.8 Right to Complain

If you have any concerns regarding how we handle your personal data, we request that you contact us first so we can resolve the issue. However, you retain the right to lodge a complaint at any time with the UK supervisory authority: the Information Commissioner's Office (ICO) (ico.org.uk).